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Vacation Rental Policies
"Your vacation rental
specialist"
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- Deposits: Advance
reservations advised. A deposit equal to one night's stay
or 50% of stay; whichever is greater applies.
- For any stays over Fantasy Fest and the Christmas/New Year Holiday period, 50% of total stay will be charged at time of booking and balance will be charged to your credit card 60 days prior to arrival. If arriving within 60 days of booking, full payment is due at time of booking and non-refundable.
An additional security/damage deposit of $500.00 is due upon
check-in and refundable
after inspection of home and premises at departure.
- For any stay of 7 nights or longer, 50% of total stay will be charged at time of booking and balance will be charged to your credit card 30 days prior to arrival. If arriving within 30 days of booking, full payment is due at time of booking and non-refundable.
- Payment: Visa, Master Card and Discover credit cards are accepted. A credit card imprint must be provided for all credit card transactions at check-in.
Credit cards, traveler's
checks or cash only are accepted on arrival for the balance
of your stay. If you are paying cash on arrival, we need
to have an active credit card on file for breakage or unit
damage. No refund for shortened stays.
- Cancellation:
Full refund, less $30 handling fee upon 30 days notice for most nightly rentals. Reservations for Special Events, Major Holidays, Weekly, Monthly, and stays of 7 nights or longer require 60 days notice, less $200 handling fee. If cancellation occurs within the 30 or 60 day cancellation period, whichever applies, the entire stay is non-refundable.
- If you are concerned about potential health issues, illnesses
in your family or the ferry not traveling to Key West,
please purchase Travel Insurance.
- Returned Checks: A $75
check fee will be charged if a check is returned to us
by the bank for insufficient funds.
- Additional Person Charges: $20
per person per night.
- LATE NIGHT NOISE:
Our properties are in residential neighborhoods and are unsuitable for loud voices, music or partying, either indoors or outside. KEY WEST HAS A 10PM NOISE CURFEW. If behavior or noise results in a neighbor making a noise complaint after 10pm or any violation set forth by the City of Key West laws and ordinances, or any other violation of the rental agreement, you will be charged a $100 fee for the first violation. If another complaint is received, you will be asked to leave with no refunds given.
- Smoking: We offer a smoke free
environment. If you would like to smoke outdoors, ash trays
are provided for your
enjoyment. If you smoke inside one of our units,
you will be asked to check-out and be charged a $200 cleaning
fee.
- Roll-a-way Bed, Crib
& High Chair Charges: $20 per bed per night,
$10 per crib per night, $5 per night or $25 for a week
per high
chair.
- Pet Fee: $15
per night, per pet. Please read our PET
LOVERS PAGE. We can recommend restaurants,
bars, night life, dog
parks and beaches in Key West and up the Keys
which are Pet Friendly. We also have crates in various
sizes for
rental if you chose not to bring one.
- Minimum Stay Requirements: Applies on weekends, during special events and during winter/spring.
- Special
Events/Holidays: Different rates and minimum stay
restrictions apply to the following holidays: Memorial Day,
Independence Day, Mini Lobster Season, Labor Day, Poker Run,
Fantasy Fest, Parrotheads, Powerboat Races, Thanksgiving,
Christmas, New Years, Yacht Races.
- Check-In Time: 3:00 p.m.
- Check-Out Time: 11:00 a.m.
- Charge for Special Services: Guests
may contact Fausto’s to make grocery purchases and
have them delivered to our office. Prior to guest arrival
the items will be delivered to the rental unit. The phone
number for Fausto’s is 305-294-5221 or 305-296-5663.
Guests may also visit their website at www.faustos.com. Note:
If our staff needs to shop for arriving guests there will
be a service charge of $25.00 plus 10% of the total bill.
For
extra housekeeping services requested during your stay, $18
per hour per housekeeper
is charged.
- Office Hours: Our office is located at 1075
Duval Street, C-19 (turn left on Simonton St. off Truman
Ave.) and we
are open from 9 a.m. to 6 p.m. daily.
- SPRING BREAKERS: Spring breakers are not allowed in any of our properties.
Occupants under the age of 25 must be
accompanied by a parent, guardian
or a family group. If it is discovered that occupants are
under the age of 25
and not accompanied by any of
the above, they will be asked to leave with no refund.
- Late
Arrivals: The code to the late night check-in box is in
your confirmation letter and on the directions which
were emailed, mailed or faxed
to you. If you did not bring them with you, pick up the
RED PHONE next to the office
door and you will be connected
to a person who will give you the code. There are also
Emergency Numbers posted there
as well. Please check-in the
next morning to obtain extra keys, to register and obtain
full concierge services to
plan your days and evenings.
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Effective June 1 to Nov. 30:
 We do not refund for inclement weather, potential hurricanes, evacuation orders while a guest or other circumstances beyond our control. We strongly encourage the purchase of Travel Insurance to protect your vacation investment! Please note that we do not sell Travel Insurance, but provide a link on this website to Travel Guard International, one of the most reputable and comprehensive providers in the travel industry.
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Key
West Vacation Rentals